Terms & Conditions

Bridgend Mobility Centre 1:5

Cooling off and Cancellations

Contracts are, by definition, legally binding, therefore it’s difficult to cancel without financial penalty unless you can prove breach of contract. In many situations however, such as buying goods from shops, you are able to cancel the contract and get your money back. But unless the goods do not comply with Sale of Goods Act this is not an automatic right, and you must refer to the individual shop or supplier’s returns policy.

Bridgend Mobility Centre’s policy is ONLY to offer refunds or repairs if the goods do not comply with Sale of Goods Act


We place this sentence “only goods that do not comply with Sale of Goods Act can be returned” on ALL customer receipts as documentation informing the customer of this.

Under certain circumstances, you are given the right to cancel over a specific period of time. This is referred to as your cooling off period and the duration of this period depends on what you bought and the manner in which you bought it. The following are situations in which the cooling off period applies

Buying online from shops or suppliers

The purchase of goods and services over the internet, by phone or by mail order generally is subject to the Distance Selling Regulations. One of the most important implications of these regulations is a cooling off period of 7 days during which you have the right to cancel. You must provide notice of cancellation in writing and it must be posted to, left at, faxed or emailed to the business address of the supplier, and you must ensure this is done no later than 7 working days after receipt of goods. Contracts for financial products sold by distance means are subject to different rules, see below for more on this

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